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Frequently Asked Questions
Explore the Spinjo FAQ section to find detailed answers about online casino games, bonuses, payments, account security, verification, and customer support. Get clear, reliable information to help you play safely, confidently, and enjoy the full Spinjo casino experience.
What should I do if I forgot my password?
You can reset your password using the “Forgot Password” option on the login page.
Are the games fair?
Yes. All games use certified Random Number Generators (RNGs).
Can I play without real money?
Yes, many games are available in demo mode.
What happens if a game freezes?
The round usually completes on the server and winnings are credited automatically.
Is my personal information secure?
Your data is protected using SSL encryption and advanced security protocols.
Can Canadian players join Spinjo?
Joining takes only a few minutes from any device. Before you sign up, check that online casino play is allowed in your province, read the terms for Canada and make sure you have reached the legal gambling age where you live, which is 18 or 19 depending on the province.
Can I deposit in Canadian dollars?
When you create your account, the cashier shows which currencies you can choose in Canada. Playing in Canadian dollars, where available, keeps your balance easy to understand and avoids the conversion fees some banks charge on payments in other currencies.
What is the minimum deposit?
The minimum is shown next to each payment method in the cashier, and it can differ between cards, e-wallets and bank payments. If you want to claim a bonus, check its terms as well, because the welcome offer may need a higher first deposit than the minimum.
How do I withdraw my winnings?
Open the cashier, choose Withdraw, select your method and enter the amount. The request is checked by the payments team before it is sent out. Using the same method for deposits and withdrawals and finishing verification early are the easiest ways to be paid quickly.
Why am I asked for documents?
Online casinos have to confirm who their players are to prevent fraud and underage gambling, and Spinjo is no exception. A government ID, a recent proof of address and a proof of payment are the usual documents, and your details are stored securely and only used for these checks.
How do free spins work?
Free spins are played on the slots named in the offer, at a fixed bet per spin. Your winnings from them are added as bonus money, which has to be wagered before you can withdraw it. Spins and bonus funds expire after the period shown in the terms, so use them in time.
Which games can I play?
The lobby offers thousands of slots, from classic fruit machines to Megaways and Hold and Win titles, plus jackpot games, instant win games and a live casino with real dealers. Filters and the search bar help you find a provider or a favourite game in seconds.
Can I play on my phone?
Yes, Spinjo works in Chrome, Safari and other mobile browsers without an app. Log in with the same account on any device, and your balance, bonuses and game history are always up to date, whether you play at home or on the go.
Where can I learn more about safer gambling?
Set a budget before you play, never chase losses and take breaks during longer sessions. Deposit limits, cool-off periods and self-exclusion are available in your account. For independent advice and tools, visit the Responsible Gambling Council.